"Our Bank"

Pine River State Bank, Emily appreciates the initial and ongoing support extended as a result of the electrical fire on Saturday, April 30, 2016.

THANK YOU!

• To the Calm and Professional 911 Operator
• Crow Wing County Deputy, Gary Gutenkauf
• the young man sent by his Dad relaying the message "the Fire Department is on the way!"
• Emily Fire Department and Emily First Responders
• Pine River Electric for restoring power
• SERVPRO of Brainerd and Park Rapids for the professional cleanup
• And any others that assisted
• Most importantly, for our customers for your understanding while we were working to get back to full operation!

Our minnow tank had plugged and overflowed onto our show floor and into the basement storage area.  This was the day before one of our busiest days, "Minnesota Fishing Opener."

Your crew was prompt and courteous.  I appreciated that they were very considerate about what I had to say and understanding about the situation of our business at this time of year.

Thank you,

Cheryl

Dear Greg and Laura,

My partner, Roxanne, and I want to take this opportunity to thank you both (and your great staff), for the very thorough post-construction cleanup done by your company on a large home we manage on Gull Lake.  Your crew:  Jen, Leah, Josh, Logan, Frank, Kelly and Steve, were very professional, hardworking and pleasant to have on the jobsite with us.  This was a big undertaking, but the SERVPRO team was not intimidated, and completed the job on time.  The homeowners were very happy and satisfied with the results.

Additionally, your company had completed an extensive water cleanup, caused by a frozen pipe, on this same home two years prior.  That cleanup was also handled very professionally and thoroughly.

In conclusion, anytime we are faced with a home cleanup disaster, the first phone call we make will be to SERVPRO of Brainerd and Park Rapids!

Sincerely,

Mark A. Trees and Roxanne M. Tuomi

Tuomi Enterprises

The start of a quiet Tuesday in December changed quickly when a puncture of the city's water line in front of our office building caused significant flooding and damage to our building.  Water was pouring into our basement and seeping into our reception area at a rapid pace.  I immediately called SERVPRO of Brainerd and Park Rapids, and it was as if I had called '911' for our building.  Laura, who answered the phone, asked me several questions to assess the situation as quickly as possible; she called her team in from the field to load the equipment they would need; and then communicated an action plan to me.  The team (which was 45 minutes away) arrived within an hour and a half after my initial call.  Unfazed by the 32" of water in our 3500 square foot basement, the team leader sat sown with us to describe what needed to be done and how long it would take to complete.  After the 'day of the flood', the SERVPRO team worked every day until the job was complete.  Needless to say, we felt that we were in very good, experienced hands in this crisis situation.  Thank you, SERVPRO, for your quick, professional, organized, and calm response!  We will call you again if we ever encounter such a problem again.  

Laura Hansen, Bill Hansen Realty