We had experienced a sump pump failure and Nolan (and the team) went above and beyond.  He was professional, communicated well, got the job done, and made the best of what was a terrible situation.  We couldn't have asked for more.

The service was performed at our lake home and we were not able to be on site during the cleaning/restoration process.  We did receive photos and updates via email which were very informative and documented the progress throughout the job.

Frozen Pipe Burst

On February 1st I had a pipe burst in my lower level.  SERVPRO was able to get out to my house within the hour and begin taking care of my situation.

I had a second leak in another part of my house later in the evening and called SERVPRO back; even though they had just left hours earlier and had been there all day.  I was very impressed.

I was confident in the knowledge and professionalism of the SERVPRO Franchise's on-site personnel who performed the services at my home.

I was impressed by the SERVPRO Franchise's on-site personnel that performed services at my residence.

They were up front, direct, hard-workers, knowledgeable and looked at the whole project.

They worked with me not against me.

I really appreciate the professionalism.  I was always called back and there was great communication about what was going on and what the plan was and I really appreciate that.  Even when this didn't work out for them to come back to clean the ducts, they called and we made an alternative plan.  I appreciate the professionalism of that & I understand that emergencies happen for your business. So I was glad you got to me on the 1st day, I needed it, so I don't mind having the follow up delayed.

What recommendations would you have to help the SERVPRO franchise improve its performance in the future?

NONE (Excellent!)(Wish I could do a 10+)

SERVPRO was here immediately and stayed until most of the mess was cleaned up on the 1st day (furniture, insulation, sheetrock) and was here everyday monitoring and continuing to clean.

Thank you to Sam and Kelly.

Everything was taken care of promptly, effectively and efficiently.

We were VERY satisfied with the SERVPRO company and their attention to detail.  Sam kept us informed with what they were doing, why they were doing it and the progress and the way.  We thank you for your professionalism and would HIGHLY recommend!!

SERVPRO did a Fabulous job on everything. They explained everything very well, everything down to the "Safety Data Sheets."

Personnel never seemed to be in a hurry - our place was the number one concern every time they stopped!  No question was too small - every effort was made to answer in understandable terms.

Very good prompt response to our situation.  Everyone that came was knowledgeable and a Team Player.

Steve takes obvious pride in his profession and customer satisfaction.

Hello!

Just want to thank you again for the way in which you took care of our water problem last month.

You came quickly and did all that was needed and seemed to truly care about our carpet and everything else.

The carpet is back in and baseboards back on - everything is tight - and our basement rooms all look just as they did before the water heater tank leaked.

We will definitely recommend you, if the opportunity arises.